Alerts & Announcements
Due to recent upgrades to the Starconnect system, on July 1st, 2008 between 7 am and 8 am EST, all users will need to make a minor change to their Transponder Settings in order to avoid any interruption in service.

The changes are very easy to do and will take an average of one minute to perform. Please click here for instructions on how to make these changes.

If you have any questions or are unable to obtain a signal after making the changes, please call 800-610-0174 ext. 5. This is a special extension specifically to help anyone having trouble getting back online.
 

Installing The Latest Satellite Software and Drivers
Our satellite system consists of the physical hardware (dish and satellite modem) and 3 software programs consisting of the Drivers for the PCI or USB Satellite modems, the Broadband for PC program that runs the physical Satellite card or adapter, and the StarConnect software that creates a Virtual Satellite adapter.

Click here for instructions on installing or reinstalling the latest software.
 

How To Check The Latest Satellite Configuration or Settings
At times the settings in the software that make your satellite system work need to be changed or updated.  Click here to see what the latest settings should be.
(updated 11-26-06)
 

How to Automatically Save Your StarConnect Username and Password.
Click here for instructions for remembering your User / Password on Login.
 

Loss of Signal.
Loss of signal does not happen often but when it does there are several steps you can take to pinpoint the source of the problem.  Click here
 

Setup4PC - Data Services - Missing Transponder Setting.
Your Signal Icon may be Green or Red until settings are changed each time you restart computer.  Either way... you are not able to surf the web.  Check to make sure a Transponder is still listed in the Data Services area of the Setup4PC control panel.  Click here
 

Limited or No Connectivity (B2C2 Network Adapter).
Your computer has a "Limited or No Connectivity" icon on your system tray.
  Click here
 

How to Network and Share the High Speed Satellite on your Network.
Configuring a network may be intimidating and can take a bit of patients if you have never setup a network before but it is well worth the time if you are looking to share the High Speed Satellite with other computers.  Click here to download our latest PDF file on networking your Satellite system.